Privacy Policy

Last updated: 15 January 2025

Introduction

Cook the British Way Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Enrol in a course
  • Subscribe to our newsletter
  • Contact us via email or contact form
  • Participate in our community features

This information may include your name, email address, postal address, telephone number, and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process your course enrolments and payments
  • Send you course materials and updates
  • Respond to your enquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract performance: To provide services you've requested
  • Consent: For marketing communications and optional features
  • Legitimate interests: To improve our services and prevent fraud
  • Legal obligation: To comply with UK laws and regulations

Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our website and services
  • Payment processors to handle transactions securely
  • Email service providers for communications
  • Analytics providers to understand website usage
  • Law enforcement or regulatory bodies when required by law

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course materials and account information are retained for the duration of your account plus seven years for financial records as required by UK law.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Receive your data in a portable format
  • Right to object: Object to processing of your data
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at hello@cookthebritishway.co.uk

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cook the British Way Ltd
47 Borough High Street
London SE1 1NB
United Kingdom
Email: hello@cookthebritishway.co.uk
Tel: +44 20 7946 0958

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk